Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Client"), and Square Comp Solutions Pvt. Ltd., operating under the brand name GRAHAs VR ("Company," "we," "us," or "our"), concerning your access to and use of the GRAHAs VR Spaces platform and associated spatial web services.

2. Scope of Service & Delivery

GRAHAs VR Spaces provides high-fidelity WebAR spatial environments based on the "Managed Ownership" model. Upon initiation, the Client is required to provide relevant 3D assets, branding guidelines, and company information via a secure cloud link.

Standard delivery timelines generally range from 3 to 10 business days depending on the selected plan tier. However, in cases involving highly complex 3D models requiring detailed and in-depth engineering work, standard delivery timelines are subject to change. A custom estimated time of arrival (ETA) will be determined and communicated following a technical review by our engineering team. Revisions requested outside the initial agreed-upon scope will be subject to separate billing evaluations.

3. Payment Milestone Integrity

To secure the engineering sprint and initiate platform development, a non-refundable 20% advance commitment is required. Payments are processed securely via our authorized, industry-standard secure payment gateways.

The remaining 80% balance is strictly due upon the client's approval of the staging build. Final domain mapping, platform handover, and production deployment will only occur after the clearance of the remaining balance.

4. Intellectual Property & Managed Ownership

Client Assets: The Client retains all intellectual property rights to the raw 3D models, logos, and branding materials provided to us. By submitting these assets, the Client warrants that they hold the legal rights to use and distribute them.

Platform Engine: Square Comp Solutions Pvt. Ltd. retains all proprietary rights, copyright, and intellectual property associated with the underlying AR rendering engine, UI frameworks, and proprietary spatial code. The Client receives a perpetual license to use their compiled instance of the environment without mandatory monthly SaaS fees.

5. Data Security & Retention

Client assets are handled with maximum security. To ensure data protection and adherence to privacy standards, all respective client data, including 3D models and proprietary brand assets, will be permanently destroyed from our secure servers 90 days after the final site hand-off.

AMC Exception: If the client subscribes to the Annual Maintenance Contract (AMC), their data will be securely retained for the active duration of the contract to ensure uninterrupted business continuity, updates, and support. The AMC is billed annually with auto-renewal, and clients may cancel before their next billing cycle without penalty.

6. Limitation of Liability

WebAR experiences are dependent on third-party mobile web browsers (e.g., Safari, Chrome) and underlying operating systems (iOS, Android). Square Comp Solutions Pvt. Ltd. shall not be held liable for disruptions, downtimes, or end-user incompatibilities arising from third-party browser updates, deprecated hardware, or network connectivity issues beyond our control.

7. Contact Us

If you have questions or comments about these Terms, please contact us at:

Square Comp Solutions Pvt. Ltd. (GRAHAs VR)
Email: enterprise@grahasvr.space
Phone: +91 99622 53556